Support of PROMOLOGISTICA customer service allows our clients to focus on their core activities and is appreciated by numerous cooperation partners.

The key features of our customer contact center are quality, flexibility, cost effectiveness, specialized and trained staff, scalability, technology, experience and culture.

Extensive Capabilities

Our customer contact center specialists are skilled in implementing multiple inbound and outbound activities, such us daily or activity based customer support and service, ecommerce activities, processing orders, conducting telemarketing activities.

Special Attention to each Customer

With care and individual approach to every contact, we make each customer to feel valued. Our specialists devote as much attention and time as needed to ensure outstanding customer experience.

Close Integration with other Structures

Our customer center is working in close interaction with our warehouse and delivery services. The location of the contact center close to the other structures and close daily cooperation between the departments ensures our ability to solve immediately even the most complex problems.

Multi - Channel Contact Center

Capability to serve your customers in the way which is most comfortable for them – we handle calls, emails, mails, fax and various online and e-commerce contact forms.

The most Comfortable Pricing Model

The pricing model is tailor made for different needs of our clients -
cooperation can be based on cost per contact, cost per minute, cost per hour, cost per agent or fixed costs.

Personal Brand Representation

Our specialists have a deep knowledge about the brand, products and services of our clients to ensure highest quality customer experience whether when managing queries, taking orders or resolving complaints.

PROJECT - Online CRM System

CRM database is linked to all other processes, providing immediate access to full information such as stock size, item availability and other detailed records, allowing to resolve queries, process and track orders or implement other needed activities quickly and easily.

In addition we implement versatile data analysis according to various parameters and specific needs of our clients. PROJECT system can be easily integrated with existing systems of clients.

Various Integrated Payment Solutions

Multiple billing and payment processing solutions are integrated in our sales and logistics management system PROJECT, ensuring quick and easy solutions of customer billing and payment issues.